CONDITIONS & POLICIES

Ach.Brito

GENERAL SALES CONDITIONS & SHIPPING

The present conditions are agreed by Ach Brito, located at Rua Castelões Sul, 346, 4485-103 Fajozes – Portugal, and by those who wish to buy products using the www.achbrito.com website, further along designated “customers”.

Our company details:

Name: Ach.Brito, SA (CAE 20240)

Address: Rua Castelões Sul, 346, 4485-103 Fajozes, Vila do Conde

Vat Number: PT 500007616

E-mail: comercial@achbrito.com

Phone: (+351) 229 289 821
 
These conditions define the terms of sale between Ach Brito and its costumers, from payment methods to shipment of the purchased products. These conditions regulate all the necessary stages of order placement and guarantee the necessary follow-up by both contracting parties.
 

1. TERMS OF USE

a.The customer undertakes to use this service in compliance with the laws and regulations in force that apply to it, as well as the Terms and Conditions set forth herein;
b.Ach.Brito may, at any time, change, in whole or in part, the terms and conditions set out herein;
c.The customer cannot change the content of the service or send messages that contain computer viruses or that could cause other damage.
 
2. HOW TO ORDER
 
a. After consulting the www.achbrito.com website, you should choose the products that suit you best and order them at any time through the online store.
b. Ach.Brito considers the order completed as soon as payment is confirmed through the bank
c. For the purposes of order confirmation, Ach.Brito considers the date and time contained in the bank payment transaction.
d. By placing an order, the customer accepts the prices, product descriptions, conditions of payment and delivery available for sale.
 
3. PRICES
 
a. The prices shown on the website include VAT at the legal rate in force at the time of purchase, plus the respective postage costs;
b. The price of the products, the VAT value and the cost of postage are all duly itemized before the final validation phase of the purchase.
 
4. PAYMENT TERMS

You can pay for your products in different ways:

  • by ATM
  • by Banking Transference
For more information, please contact us via email: comercial@achbrito.com
 
5. DELIVERING
 
Your order will be shipped within 72 working hours after receipt of payment.

After your confirm your order you will receive a confirmation of the purchase. Once the order is shipped, you will also receive another email, in this case of our forwarder, with the details of its shipment. Bear in mind that the transit times shown are estimates and may vary in times of greater traffic (festive seasons) or situations to which unexpected, such as possible traffic restrictions in the country of destination.

The above estimates do not consider weekends or holidays.

For destinations outside the European Union, it will be necessary to consider that transit time estimates do not include the time that customs may hold your order. Customs controls may delay the delivery of your order, which usually takes up to 4 working days.

Important information:
Please note that any customs fees that may apply are the responsibility of the customer. Ach.Brito cannot be held responsible for any additional costs.

Ach.Brito will send you an email when your order is shipped, with tracking number so you can check the status of your delivery.

Liability in case of damage or loss during transit time

Once your order is shipped, Ach Brito cannot be held responsible for any loss or damage that may occur during transport, which is the responsibility of the carrier. Anyway, if you have any problems, please contact us at comercial@achbrito.com and we will be happy to answer your questions and support you in this matter.

Shipment tracking

Ach Brito will always send you an email with the tracking details of your order.
You will be given a link to have direct access to the status of your shipment. If we cannot provide the link you can go to the forwarders’ website and use your tracking code.

Delivery

The package is delivered directly to your address. If you’re not at home when the delivery arrives, an attempted delivery notification will be put through your letterbox. This notification will indicate the date and time of the attempted delivery, together with the post office where you can collect your package.
Upon delivery of the order, you must check the conformity and the status of your package in the presence of the forwarder and notice all relevant concerns about apparent defects (missing product, damaged package) and mention it in the letter of delivery.

You are invited to contact Ach Brito within 14 days of receipt. Except for legitimate reasons, any claim beyond this period will be considered inadmissible. If after 7 days you still haven’t received your package, and no notification has been left, please try checking the status of your package. You can contact us by email at comercial@achbrito.com

In case of delivery constraints, please note that shipping charges are non-refundable.

Delivery address changes

Once the order is confirmed and in our system no changes can be made on our end. Our customers are responsible for providing the right shipping information.

Shipping restrictions

Shipping restrictions apply to products containing substances which, as constituted, are considered hazardous to air transport. These include some of our liquid products containing alcohol, which cannot be shipped to certain countries.

If you have added one of these products to your cart and the shipping address is in a country where such restrictions apply, you are required to remove your product(s). Alternatively, you can change the shipping address to a destination where such restrictions do not apply.

For further information, please contact comercial@achbrito.com

Pricing

Minimum order amount is of €5 per order. Prices must be understood in euros (€), with taxes and fees included. The VAT applied is 23%. The prices on the website www.achbrito.com are given subject to typographical error and may be modified at any time without prior notice. Shipping costs are not included in product prices.

Forwarders

We ship via TNT to Europe, FEDEX to the United States and DHL to the Rest of the World.

If we need to send your order through another carrier, in order to ensure the best possible service, you will be informed by email with the confirming the shipment of your order.

Shipping fees

Please check our rates at checkout. These are calculated based on the weight and destination of the order.

If you have any question, please contact us to comercial@achbrito.com

Please note that Ach Brito is not responsible for any cost or customs fee applicable in the country of destination of your order.

6. CANCELLATION/RETURN

a.  The delivery of purchased products respects the legal rules applicable in Portugal to distance commerce (Decree-Law nº 24/2014 of 7 February);
b.  Given the type of products, Ach.Brito considers that the customer has the right to claim any defect, inaccuracy or inadequacy of the product at the time of delivery of the order;
c.  The cancellation of the order is considered to have been made within 24 hours, from the date and time stated in the bank payment transaction, as stipulated in point 2. b.;
d.  Whenever there is a return, pursuant to paragraph b), Ach.Brito will refund the customer for the entire amount of the order or replace the products with others of equal value, except for shipping costs.
 
7. SECURITY AND PRIVACY POLICY
 

Ach.Brito collects customer data details in order to carry out invoicing procedures. All data collected will not be transferred to third parties.

All confidential data details requested will only be used to pay for the order in question.

Ach.Brito will never use confidential customer data details beyond what is authorized, will never record customer data and will be responsible for any fraudulent use made by the company.

For more information you can also consult our Privacy Policy section.

 
8. APPLICABLE LAW AND COMPETENT JURISDICTION
 

This agreement is subject to Portuguese law;

For the resolution of disputes arising from this contract, the jurisdiction of the District of Oporto is competent, with express waiver of any other.

For more information, you can also consult our Alternative Dispute Resolution section.

POLIÍTICA DE PRIVACIDADE

Os nossos dados são:

Nome: ACH BRITO, S.A.  (CAE  20420)

Morada:  Rua de Castelões Sul, nº 346, 4485-103 Fajozes, Vila do Conde( Sede)

Contribuinte: PT 500007616

E-mail: comercial@achbrito.com
 
Telefone: (+351) 229 289 821

At Ach.Brito we respect your privacy and appreciate your trust in us.

We do not sell or sell your information to third parties, including your name, address, email address or credit card information. However, we do share your information with a number of selected third parties to enable us to provide you with our products and services, to send you marketing information and to improve our business operations, as set out below.

Who handles your data?

Your data will be handled by Ach Brito., legal person number 500007616, headquartered at Ach Brito, located at Rua Castelões Sul, 346, 4485-103 Fajozes. Ach.Brito is responsible for the processing of personal data within the meaning of the General Regulation on Data Protection.

For questions regarding the processing of your personal data, please contact us through the following means:
Telephone: (+351) 229 289 821
Address: Rua Castelões Sul, 346, 4485- 103 Fajozes
Email: comercial@achbrito.com

Why do we need your information?

Ach.Brito will treat your personal data for the following purposes:

1 – Customer Management
Ach.Brito is dedicated to the sale of perfumes, cosmetics and hygiene products, so the processing of your data is necessary for the fulfillment of the purchase and sale agreement or the provision of services to be signed between you and Ach.Brito or to carry out pre-contractual measures at your request.

p>Your data will be kept for this purpose for 2 years of inactivity.

2 – Marketing
Ach.Brito may process your data to send you information about its products and services.
This data processing will be carried out only with the your consent, given at the time of online purchase. If you consent, you will receive marketing communications via email and SMS. Ach.Brito may also share your data with third parties that manage social networks, such as Facebook, for the purposes of carrying out marketing campaigns through social networks.
The consent to the processing of personal data for purposes Marketing Digital may be revoked at any time.
The authorization to subscribe to the newsletter may be revoked at any time, either through the newsletter itself or through the customer’s account.
Your data will be kept for this purpose for 2 years of inactivity.

3 – Hobby Management
Ach.Brito promotes hobbies. The processing of personal data is carried out with the purpose of allowing the management of the customer’s participation, that is, the execution of the contract between you and Ach.Brito (whose rules are in the regulation applicable to each competition).
Your data will only be kept for this purpose for the period necessary to manage the competition. Subscription to Ach.Brito’s newsletter is done only on a voluntary basis.

4 – Will my information be shared with others?
Your personal information may be disclosed:
– Only on brands worked by Ach.Brito
– Third party service providers of Ach.Brito, namely the logistics companies in charge of processing / delivering orders.

Your personal data may be processed by companies subcontracted by Ach.Brito, namely to host a website, email, answer user questions about the services, send information about new services and products, special offers. These companies are provided with only the personal data necessary for the provision of the service in question.

5 – Your data will be processed within the European Union space.
What are my rights?
At any time, you can request us:
– Access to information we hold about you;
– Rectification of information if it is incorrect or incomplete;
– To delete or limit the processing of your personal data;
– If the processing depending on your consent or agreement and this is done by automated means, you have the right to send the personal data previously provided, in a structured, commonly used and computer-readable format.

Your requests will be handled with special care so that we can ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that personal data is only shared with the owner.
You should be aware that in certain cases (eg due to legal requirements) the your order may not be immediately satisfied.
In any case, you will be informed of the measures taken in this regard, within a maximum period of one month from the time the order is placed.
You also have the right to file a complaint with the National Data Protection Commission.

6 – Right of access

The holder of personal data has the right to obtain from Ach.Brito confirmation that the data concerning him or her are or are not subject to processing and, if applicable, to access their personal data and access the information provided for by law.

7 – Right of Rectification

The holder of personal data has the right to obtain from Ach.Brito, without undue delay, the rectification of inaccurate or incomplete data concerning him.

8 – Right to erase data (“right to be forgotten”)

The holder of personal data has the right to ask Ach.Brito to delete their data, without undue delay, and Ach.Brito has the obligation to delete personal data when one of the following reasons applies, namely:

a) Personal data are no longer necessary for the purpose for which they were collected or processed;

b) The data subject has withdrawn his consent to the processing of data (in cases where the processing is based on consent) and there is no other basis for such processing;

c) The holder is opposed to the processing and there are no prevailing legitimate interests that justify the processing;

9 – Right to treatment limitation

The data subject has the right to obtain from Ach.Brito the processing limitation, if one of the following situations applies:

a) Dispute the accuracy of the personal data, for a period that allows Ach.Brito to verify its accuracy;

b) The processing of data is lawful and the data subject opposes the deletion of their personal data and requests, in return, the limitation of their use;

c) Ach.Brito no longer needs personal data for processing purposes, but these data are required by the holder for the purposes of declaration, exercise or defense of a right in a legal proceeding;

d) If you have opposed the processing, until it is verified that the legitimate reasons of the data controller prevail over those of the data subject.

10 – Data portability right

If the processing depends on the consent of the data subject and this consent has been given by automated means, the data subject has the right to receive the personal data concerning him/her and that he/she has provided to Ach.Brito in a structured format , current use and automatic reading.

11 – Right of opposition

In cases where data processing is carried out for the purpose of legitimate interests pursued by Ach.Brito; or 2) the data processing is carried out for direct marketing purposes; or 3) definition of profiles, the data subject may also, at any time, object to the processing of their personal data.

12 – Can I revoke my consent later?

If consent is legally required for the processing of personal data, the data subject has the right to withdraw consent at any time, although this right does not compromise the lawfulness of the processing carried out on the basis of the consent previously given or the further processing of the same data, based on another legal basis, such as the fulfillment of the contract or the legal obligation to which Ach.Brito is subject.

If you wish to withdraw your consent, you can contact us by letter, telephone or e-mail address privacy@achbrito.com

13 – How does Ach.Brito use cookies and similar technology?

To provide a better service to the user, we use cookies, that is, small text files that are placed on the hard disk by a web page server. Ach.Brito’s website as long as the user is asked for his password and login, or that can be customized, require cookies to be accepted in order to have access to all available features. This technology is used by Ach.Brito mainly for:

– Collect IP addresses from users. The cookie information identifies the user and if he is registered for any service, promotion, contest or event promoted by us, it gives an order for the system to access the information about the user that we have stored. Thus, we can customize user preferences and facilitate the use of their services.

–  Carry out statistical studies to distinguish between regular users, in order to calculate the number of users and their growth.

– Recognize whether users have viewed a particular part of the web page and thus avoid the repetitive appearance of the same. On occasion, we collect information on our website through temporary or session cookies. These cookies disappear when you close your internet browser. They are not saved on the user’s hard drive; they are only stored in the temporary memory which is erased after closing the browser. We use temporary cookies to determine, for example, how our website is used, in order to improve its design and usability. Temporary cookies are not associated with any type of personally identifiable information about you. In any case, you can limit or restrict the admission of cookies through your browser options. You can also consult our Cookies Policy.

Do you have any questions?

If you still have any doubts regarding the processing of your personal data, or wish to exercise any of your rights, please contact us:

By phone: 22 928 9821

By email: comercial@achbrito.com

Occasionally, Ach.Brito will update this Privacy Policy.

We ask that you periodically review this document to stay up to date.

COOKIES POLICY

What are Cookies?

Cookies are small text files sent to your computer or mobile device via your internet browser (browser), which stores them in a file folder. Each cookie stored is unique, and contains anonymous information consisting of an identifier, web page name and an alpha numeric code.

How do we use cookies?

Cookies are used to improve our service. Some cookies are essential to guarantee the functionality provided, while others are intended to improve performance and the user experience. Cookies collect generic information related to user preferences, for example, allowing the system to remember browsing characteristics or preferences from previous sessions. Every time you visit our website again, your browser reads the cookie and forwards the information back to us. These cookies are neither invasive nor harmful, and do not contain personal information.

The essential cookies are intended to:

  • remember what you add to cart
  • remember your order progress.

Functional cookies are intended to:

  •  remember your account details
  • ensure your connection is secure – ensure the website is displayed consistently
  • offer support via chat

Performance cookies are intended for:

  • improving website performance by reducing the number of loads of the pages you visit
  • improving user experience.

Targeting cookies are intended for:

  •  allow them to share and like on social media
  • send information to other websites to customize the displayed advertising.

Examples of the use of cookies: Cookies are used to improve the service provided to you, for example: – enable the use of some services such as payment, which would not be possible without cookies – allow a service to recognize your device so that you don’t have to constantly provide the same data – recognize that you’ve already provided a username and password when connected to the client area so that you don’t have to do it every time you visit a page – count how many people are use a service, thus ensuring that use is quick – analyze data that allows us to know how you use the services so that we can improve them.

How to disable a Cookie?

Most browsers show how to configure the browser (browser) in order to allow or not the use of Cookies. To control the use of Cookies, configure your browser (browser).

How to set Cookies in the following browsers?

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Firefox: https://support.mozilla .org/en-GB/kb/cookies-information-that-websites-store-on-s

Explorer: https://support.microsoft.com /en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Safari: https://support.apple.com/kb/ph21411?locale=en_US

If you do not allow the website to use cookies, some pages and features will not work as expected.

As an example, you will not be able to use the shopping list.

If you wish to delete the cookies that are already on your computer, please refer to the “Help” section of your internet browser.

You can also find out more information about cookies and how to manage them on the http://www.aboutcookies.org website or consult the “Help” section of your internet browser.

For more information, you can also consult our Privacy Policy.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All your Ach.Brito content is protected under the Intellectual Property Law, in particular copyright and trademarks.
Any use, reproduction or mention of its contents in whole or in part is prohibited and constitute a crime when carried out without the prior authorization of Ach.Brito.

The corporate names, brands and distinctive signs reproduced on the Ach.Brito website are protected under the terms of the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited.

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All images and logos of the brands marketed by Ach.Brito and reproduced on its online platform are duly authorized by the brands in question. Thus, all reproduced information and databases that Ach.Brito makes available do not violate the intellectual and industrial property rights of third parties.

FREE RIGHT OF RESOLUTION

RETURN OR FREE CONTRACT RESOLUTION

According to Decree-Law 24/2014 of 14 February – transposition to the Portuguese legal order of Directive no. 2011/83/EU of the European Union – any consumer has the right to freely and without any justification. contract; Sabores Monásticos makes available to its customers the Free Resolution Form Template, as shown in annex B of the aforementioned Decree-Law, in the email confirming the respective request.

PROCEDURE AND DEADLINES

If you wish to terminate the contract, the client must send to Sabores Monásticos the duly completed Free Termination Form Template or other unequivocal declaration of intention to terminate the contract, either by electronic means to geral@achbrito.com, or by registered letter to: Ach Brito, located at Rua Castelões Sul, 346, 4485-103 Fajozes or through any other durable medium susceptible to proof (the customer being responsible for it), up to a maximum period of 14 (fourteen) days from the date on which the customer, or a third party appointed by him other than the carrier, acquired physical possession of the goods. For this period of free resolution to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent before the expiry of the period for resolution, after which the return may not be accepted. Ach.Brito will acknowledge receipt of the request for termination of the contract within a maximum period of 24 (twenty four) hours, on working days. From the date of communication of the termination of the contract, the customer has a maximum of 14 (fourteen) days to send all the items he wishes to return to Ach.Brito’s premises.

 EFFECTS

The customer can exercise his right of free resolution in whole or in part and is responsible for the return costs, namely shipping costs, regardless of complaints. Ach.Brito will reimburse the customer for the payments made, including the cost of delivery of the order (with the exception of additional costs resulting from your choice of a shipping method different from the less expensive normal shipping method offered by us), within a maximum period of 14 (fourteen) days from the date of receipt of the decision to terminate the contract by the customer. Ach.Brito reserves the right to withhold the refund until receipt and verification of compliance of all returned goods.

In the case of a partial return of the order, the customer will be refunded the value of the items actually returned and the delivery costs, in the amount by which the items in question inflated the cost of shipping costs. This refund will be made through the same payment method used initially by the customer; to reimburse the customer in cases where he chose to pay by ATM or MB Way, Ach.Brito will use the following means, in the respective order of preference: PayPal, bank transfer, check not made to order. We may also contact the customer in order to refund the amount through a discount voucher to be used at www.achbrito.com. Other than those mentioned in these Terms and Conditions, the customer does not incur any additional costs as a result of such refund.

GOODS INSPECTION

As mentioned in the previous point, Ach.Brito reserves the right to withhold the refund until it verifies the state of use in which the goods are returned, as it is a vital condition for the refund to be processed. According to paragraph 2 of article 14 of the Decree-Law mentioned in point 4, any article abused and/or manipulated by the client will be considered as non-compliance, following what is described in that point, with particular attention to articles that have own packaging/packaging, which must also be returned in excellent condition and use.

DISPUTE RESOLUTION

Alternative Dispute Resolution

In case of litigation, we inform that the consumer can resort to the Alternative Resolution of Consumer Disputes identified on the consumer portal, on the website www.consumidor.pt, or the Online Consumer Dispute Resolution entities identified on the website https://webgate.ec.europa.eu/odr

Currently existing alternative dispute resolution entities are as follows:

CNIACC – National Center for Information and Arbitration of Consumer Disputes
Generic competence
E-mail: cniacc@unl. en
Web: http://www.arbitragemdeconsumo.org

Algarve Consumer Conflict Information, Measurement and Arbitration Center
Geographical area covered – contracts signed in the District of Faro
E-mail: support@consumidoronline.pt
Web: http://www.consumidoronline.pt/

Consumption Conflict Arbitration Center of the District of Coimbra
Geographical area covered – contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra , Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
E- mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Disputes Arbitration Center
Geographic coverage area – contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
E-mail: juridico@centroarbitragemlisboa .pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt

Port Information and Arbitration Center
Geographical area of ​​coverage – contracts signed in the Metropolitan Area of ​​Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
E-mail: cicap@mail.telepac.pt
Web: http://www.cicap.pt

Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court
Geographic area of ​​coverage – contracts entered into in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
E-mail: triave@gmail .com
Web: http://www.triave.pt

CIAB – Consumer Information, Arbitration and Conflict Center
Geographical area of ​​Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Coura Walls, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: geral@ ciab.pt
Web: http://www.ciab.pt

Wood Conflict Arbitration Center
Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt